About Spot Repairs

For customers who have not entered into a maintenance, free maintenance, or maintenance charge contract, the following on-the-spot services will incur an additional fee:

1. Any work requested by customers with no maintenance contact
2. Computer network, machine, workstation relocation
3. Software version updates
4. Hard disk upgrades
5. Any work or equpiment configuration other than what is included in the product order
6. Any other work that NSK judges as on-the-spot service

As a policy, NSK attends to the needs of customers with a maintenance contract before other customers. Therefore, if a situation arises where we have no choice but to put a customer with no maintenance contact on hold for a period of time, please give us your understanding.

In the event of a problem, our engineers will respond with priority. Please reach out to us and provide details of the situation in case of an emergency. Depending on the circumstances, we will strive to offer support either the same day or, at the latest, the following day.

Please inquire regarding the services above during our regular hours from 9:00 am to 5:00 pm local time.

We also provide support for software, etc. over the phone with our experienced and professional support staff.
*Support is also available by email. Please contact us support@nsksystem.com